POLICIES + SAFETY

Returns and Exchanges
If you are not completely satisfied with your purchase our standard policy for merchandise returns is 30 days from date of receipt. Returned items must be not used, original tags must be attached, the item must be returned in the product box if delivered in one, and with no visible wear or damage. You must have a valid reason to return an item. We'll be happy to exchange or issue web site credit within this period. Custom made items, customized items and special orders are not returnable or exchangeable. Shipping and handling are not refundable. Please send back the package securely wrapped, via prepaid and insured mail. eTuhfa.com will not be held responsible for items lost or damaged during return shipment (from customer to manufacturer). Return shipment is the responsibility of the customer and should be insured properly based on the value of the contents. Therefore, customers who wish to return a product should be conscious about which shipping company and method of shipment they choose. It is highly unlikely that a customer would receive damaged goods. All items are inspected prior to shipping. However, in the unlikely event you do receive a damaged item, it must be returned within 14 days of receiving that item. This is necessary in order to control our inventory. Shipped items to you may be different in color, flavor or design from the presented on web, only in case if exact match is not available at that time, but the quality would be same.

Contact our customer service department for return or exchange. Our staff is available 24 hours a day, seven days a week. click here

Write down the order number you received in order invoice through email at the time of order along with the return address at your parcel and ship it back to eTuhfa.com.

For your security, please return your gift with an insured courier (e.g., FedEx, UPS, Parcel Post) and retain your receipt. eTuhfa.com is not responsible for items damaged or lost in transit.
[to top]

eTuhfa.com Security
This site uses a secure server (SSL) to encrypt all of your personal information through  2CO as our authorized retailer. We use strong security measures to prevent the loss, misuse and alteration of your information once it is in our records.


[to top]

Billing
You will be billed as  2CO for all orders as it is our authorized secure retailer for transactions.

eTuhfa.com Guarantee
At eTuhfa.com, we stand behind our service, our products and our customers. That is why we have a 100% satisfaction guarantee behind every purchase. If, for any reason, you are not completely satisfied with your gift, we'll exchange it or refund the credit card used for purchase.

Delivery Policies
eTuhfa.com will ship to any place in the world except sentiments express which is exclusively for Pakistan at present but in future would be available for other countries too. Delivery depend upon the method you select and the time your purchase leaves eTuhfa.com. When your product leaves eTuhfa.com, you will receive an email confirmation that your purchase has been shipped.

Orders Over $250 Value.
Currently we process orders maximum value of 250$ online and any order more than this or in bulk quantity will be treated as an Export – Import transaction and you have to contact us directly before placing any large order online. We shall follow every step ruled by each country.

Safety + Privacy
eTuhfa.com, Inc. is committed to protecting the privacy of our customers and using this information responsibly. Please read below for detailed information about our privacy policy.

How We Use Your Information
Our site uses an order form so that you can request information, products and services. Contact information (email address, telephone number, address, etc.) from the order form is used to send your orders and information about our company to you. Your contact information is also used to get in touch with you when necessary. Financial information (credit card numbers, credit card expiration dates, billing address, etc.) that is collected is used to bill you for products and services through our retailer  2CO.

You may, from time to time, receive information from us about new features, new services and special offers we think you'll find valuable. Also, while we won't share your email address with other companies, we may share your mailing address with reputable businesses that can provide you with valuable offers and information. If you'd like to opt out of receiving future mailings from eTuhfa.com, follow the procedure outlined in the Choice/Opt-out section below.

Gift Recipients
We also collect contact information for gift recipients in order to ensure correct gift delivery. We do not sell or rent any contact information for gift recipients, but they may, from time to time, receive offers from us about new features, new services and special offers we think they will find valuable. Also we may send offers to gift recipients on behalf of reputable businesses. We always allow gift recipients to opt out of receiving future mailings.

Computer information
We may use your IP address to help diagnose problems with our server and to administer our Web site. Your IP address also may be used to gather broad demographic information and to recognize customer traffic patterns and site usage. This information aids us in merchandising and in developing the design and layout of the site.

We may also collect and share information about the pages that you visit on our site, but this information is not personally identifiable.

Change of Policies
As a natural consequence of the development of our company, eTuhfa.com reserve the right to change any terms and conditions with or with out prior notification but usually we always provide information on these pages. In the event that we are acquired by another company or a significant portion of our assets is sold to another company, all of the customer information including both financial records and consumer information that we have collected may be transferred to the new company.
[to top]

Survey
eTuhfa.com sometimes administers surveys from the site in which we ask you for demographic information and opinions. We do not ask you for contact information in regards to survey data. We use the data to better understand the needs of all of our customers.
[to top]

[to top]

Choice/Opt-Out
If you do not wish to receive announcements or special offers from us or third parties, you can do the following:

Email Newsletters:

If you'd like to be removed from our email list, please email us at unsubscribe@etuhfa.com  with word "Remove" in the subject line. Please allow up to two weeks for your request to be processed.

[to top]

Your Agreement
By using our Web site or purchasing a product from us, you agree to the collection and use of information as set forth in this privacy policy. We may from time to time update this policy. We will post any changes to our policy on this page so that you are always aware of what information we collect and how we use it. eTuhfa.com reserve the right to change any policy or procedure with or without prior notification.
[to top]

Quality Customer Service
eTuhfa.com is committed to quality customer experience. We are constantly reviewing your feedback to improve and enhance your shopping experience. You can tell us what you think by sending us an email or contacting our customer care department, 24 hours a day, seven days a week

Quick Reference: 
For Priority Support or Talk Live: Click here
For Support: support@etuhfa.com
For Customer order inquiry : sales@etuhfa.com
For Fax: +12532950111
For Help: help@etuhfa.com
To email us: info@etuhfa.com
For Career Opportunities: jobs@etuhfa.com
About web: webmaster@etuhfa.com
 
 

©Copyright  eTuhfa.com^®, All Rights Reserved.
info@etuhfa.com Designed & Developed by eSoftVision.com